For our current residents we give you access to your tenant history, ability to update your information, pay rent, and submit maintenance requests, all online. We love hearing from our residents on how we can improve our services. Just drop us a line! Use our Tenant Portal to take advantage of our online tools for your account.
All maintenance requests are directed to the office. The resident is briefly questioned about the nature of their request to be able to determine whether it can be solved without professional assistance or not. If professional assistance is needed, the proper service company/person is sent to the property. Our reliable property managers select general maintenance specialists or personnel according to the severity of the problem and their judgment as to what will be most effective for the property owner.
Here at BLUE SPEAR, LLC timely rent collection is our highest priority. Rent is due every first day of each month. However, residents are given a grace period until the third day of the month. In case the standard collection procedures are not effective, eviction proceedings may start as soon as the fourth day of the month, depending upon the resident's history with this organization.
Invoices for service are audited upon receipt for correct billing rate, exact work completed, service address, etc. Once it has been corrected, the bill is approved and paid from rents collected. Invoices are paid at the amount billed. We do not "upcharge" an additional fee on these items.
For major repairs of above $250, the owner is consulted first for approval. Emergencies and minor repairs that could result in major property damage are addressed according to the best judgment of the property manager and broker. If desired, we can provide the owner with an assessment of the relative market competitiveness of their property as well as advice on how a property might be made more profitable.
BLUE SPEAR, LLC adheres strictly to the U.S. Department of Housing and Urban Development's (HUD) Federal Fair Housing Code and the National Association of Realtor's (NAR) Code for Equal Opportunity.